We want you to love your MelaMart order. If something is not right, here is how we can help.
Damaged, faulty or incorrect items
If your order arrives damaged, faulty or incorrect, please contact us within 48 hours of delivery with your order number and clear photos. We will arrange a replacement or a refund at no extra cost.
7-day exchange & return
Unused items in their original condition and packaging can be exchanged or returned within 7 days of delivery. Some items cannot be returned for hygiene reasons once opened — this is noted on the product page.
How to start a return
- Contact us via the contact page, email or WhatsApp with your order number.
- We will confirm whether your item is eligible and share the return details.
- Once we receive and check the item, we will send your exchange or process your refund.
Refunds
Approved refunds are issued within 5–7 working days by bank transfer or mobile wallet. Original delivery charges are non-refundable unless the item was damaged, faulty or incorrect.
Cancellations
You can cancel your order free of charge before it is dispatched — contact us as soon as possible with your order number.