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Help Centre
Frequently asked questions
How do I place an order?
Add appliances to your cart and check out with your name, phone number and address. We confirm every order by call or WhatsApp before dispatch.
Is Cash on Delivery available?
Yes. Cash on Delivery is available across Pakistan. Please keep the exact amount ready for the courier.
How long does delivery take?
Orders usually arrive in 2–5 working days. Major cities are often quicker; remote areas may take a little longer. Delivery is free on orders over Rs 5,000.
Can I return or exchange an appliance?
Unused appliances in their original, sealed packaging can be returned or exchanged within 7 days of delivery, as per our returns policy. Message us on WhatsApp with your order number to start.
Do the appliances work on Pakistani voltage?
Yes. All appliances are rated for 220–240 V and come with a standard plug. Check the wattage on each product page if you run several appliances on one circuit.
How does the warranty work?
Appliances carry a 1 year brand warranty against manufacturing faults (demo text). Keep your order number and contact us on WhatsApp; we will guide you through the claim.
How can I track my order?
Once your parcel ships we send the tracking number by SMS or WhatsApp. You can also use the Track Order page with your order number.
How do I contact customer support?
WhatsApp or call 0300 1234567 (Mon – Sat, 10 AM – 9 PM) or email hello@example.com. Please share your order number so we can help faster.
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Still have a question?
Our team is happy to help with orders, delivery and products.