Quick answers to the questions we hear most. Can’t find what you need? Our team is just a message away.
Help Centre
Frequently asked questions
How do I place an order?
Add pieces to your cart, go to checkout and enter your name, phone number and delivery address. We confirm every order by phone or WhatsApp before dispatch.
Is Cash on Delivery available?
Yes. Cash on Delivery is available across Pakistan. Please keep the exact amount ready when the rider arrives.
How long does delivery take?
Most orders arrive in 2–5 working days. Major cities are usually faster; remote areas may take a little longer.
Can I return or exchange a piece?
Unworn items in their original box can be exchanged or returned within 7 days of delivery. For hygiene reasons, earrings can be exchanged only if the seal is intact. Faulty items are always replaced.
How do I choose my ring or bangle size?
Rings come in US sizes 6, 7 and 8 and bangles in 2.4, 2.6 and 2.8. Our size guide on the blog explains how to measure at home, or message us your measurements for advice.
How can I track my order?
Use the Track Order page with your order number and phone number, or reply to your confirmation message and we will share the courier tracking ID.
Which payment methods do you accept?
Cash on Delivery, plus bank transfer and mobile wallets where enabled at checkout.
How do I contact you?
WhatsApp or call us at 0300 1234567, or email hello@example.com, Monday to Saturday, 12:00 PM to 9:00 PM.
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Still have a question?
Our team is happy to help with orders, delivery and products.