Quick answers to the questions we hear most. Can’t find what you need? Our team is just a message away.
Help Centre
Frequently asked questions
How do I place an order?
Add the pieces you like to your cart and check out with your name, phone number and address. You will receive an order confirmation by SMS or WhatsApp, and we may call to confirm larger furniture orders.
Do you offer Cash on Delivery?
Yes. Cash on Delivery is available on all orders across Pakistan. You pay the courier when your order arrives.
How long does delivery take?
Most orders arrive in 2–5 working days. Large furniture may need an extra day or two for scheduling; we will contact you before dispatch.
Can I return or exchange an item?
Unused items in their original packaging can be exchanged or returned within 7 days of delivery, as per our returns policy. Message us on WhatsApp to arrange it.
How do I know a sofa or chair will fit my room?
Every product page lists full dimensions. Measure your space, doorways and stairwells, and mark the footprint on the floor with tape. Send us your measurements on WhatsApp if you would like a second opinion.
How can I track my order?
Once your order is dispatched you will receive a tracking number by SMS. You can also check its status on our Track Order page.
Which payment methods do you accept?
Cash on Delivery, plus bank transfer and debit/credit cards where shown at checkout.
How can I contact you?
WhatsApp or call us on 0300 1234567 (Mon – Sat, 11 AM – 8 PM), or email hello@hearthandhue.pk. We usually reply within a few hours.
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Still have a question?
Our team is happy to help with orders, delivery and products.