Quick answers to the questions we hear most. Can’t find what you need? Our team is just a message away.
Help Centre
Frequently asked questions
How do I place an order?
Add your products to the cart and check out with your name, phone number and address. We confirm every order by SMS or WhatsApp before dispatch.
Do you offer Cash on Delivery?
Yes. Cash on Delivery is available on all orders across Pakistan. You pay the rider when your parcel arrives.
How long does delivery take?
Orders are delivered in 2–5 working days in most cities; remote areas can take a little longer. Delivery is free on orders over Rs 6,000.
Can I return or exchange a product?
Unopened supplements with the seal intact, and unused equipment and accessories in their original packaging, can be returned or exchanged within 7 days of delivery. For hygiene reasons, opened tubs cannot be returned. See our Refund & Returns policy for details.
How do I choose a glove size, and how much powder should I use?
For gloves, measure across your palm below the knuckles: S fits 7–8 cm, M 8–9 cm and L 9–10 cm; between sizes, go up. For powders, use the serving size printed on the label (for example one 30 g scoop of whey) and never exceed the stated daily amount.
How can I track my order?
Once your order ships we send a tracking number by SMS or WhatsApp. You can also enter your order number on the Track Order page.
Which payment methods do you accept?
Cash on Delivery nationwide, plus bank transfer and debit or credit cards where they are enabled at checkout.
How can I contact you?
Message us on WhatsApp, call 0300 1234567 or email hello@example.com, Monday to Saturday, 10:00 AM – 8:00 PM.
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Still have a question?
Our team is happy to help with orders, delivery and products.