Quick answers to the questions we hear most. Can’t find what you need? Our team is just a message away.
Help Centre
Frequently asked questions
How do I place an order?
Choose your product (and size, length or colour), add it to the cart and check out with your name, phone number and address. We confirm every order by phone or WhatsApp before dispatch.
Do you offer Cash on Delivery?
Yes. Cash on Delivery is available on all orders across Pakistan. You pay the rider when your parcel arrives.
How long does delivery take?
Most orders arrive within 2–5 working days; remote areas can take a little longer. Delivery is free on orders over Rs 5,000.
Can I exchange or return an item?
Yes. Unused items with their tags, and unstitched fabric that has not been cut or washed, can be exchanged or returned within 7 days of delivery. See our Refund & Returns policy for details.
How do I find my size?
Each ready-to-wear product lists its measurements. As a guide, S fits a 36 in chest, M 38 in, L 40 in and XL 42 in. Abayas are sized by length from shoulder to hem: 54 or 56 suits most heights between 5'1" and 5'6". Still unsure? Message us on WhatsApp.
How can I track my order?
Once your parcel ships, we send you a tracking number by SMS or WhatsApp. You can also enter your order number on the Track Order page.
Which payment methods do you accept?
Cash on Delivery nationwide, plus bank transfer and debit or credit cards where they are enabled at checkout.
How can I contact you?
Message us on WhatsApp, call 0300 1234567 or email us at hello@example.com, Monday to Saturday, 11:00 AM – 8:00 PM.
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Still have a question?
Our team is happy to help with orders, delivery and products.