Quick answers to the questions we hear most. Can’t find what you need? Our team is just a message away.
Help Centre
Frequently asked questions
How do I place an order?
Add products to your cart, go to checkout and enter your name, phone number and delivery address. You will receive an order confirmation by SMS or email.
Do you offer Cash on Delivery?
Yes. Cash on Delivery is available across Pakistan. Please keep the exact amount ready when the rider arrives.
How long does delivery take?
Orders are usually delivered in 2–5 working days. Major cities are often faster; remote areas can take a little longer.
What is your return and exchange policy?
Unused items in their original packaging can be returned or exchanged within 7 days of delivery. Faulty products are covered by the warranty shown on each product page.
How does the warranty work?
Keep your order number. If a product develops a fault within its warranty period, message us on WhatsApp with a short video of the issue and we will arrange a repair or replacement.
How can I track my order?
Use the Track Order page with your order number and phone number, or reply to your confirmation message and we will share the courier tracking ID.
Which payment methods do you accept?
Cash on Delivery, plus bank transfer and mobile wallets where enabled at checkout.
How do I contact you?
WhatsApp us at 0300 1234567 or email support@example.com, Monday to Saturday, 11:00 AM to 8:00 PM.
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Still have a question?
Our team is happy to help with orders, delivery and products.